Is the TOPdesk AI integration with amber GDPR compliant?

Yes. amber is operated in Europe, ISO 27001 certified and GDPR compliant. Your data from TOPdesk is not used to train AI models.

Does amber respect permissions?

Yes. amber takes over the existing permissions from TOPdesk. Employees only see content they can access there themselves, and actions run on behalf of the signed-in person.

How do I set up TOPdesk in amber?

This article in our help center walks you through setting up TOPdesk in amber.

What can I find in TOPdesk with amber?

Incidents with their operator actions and attachments, as well as knowledge items from the TOPdesk knowledge base, including their attachments and embedded images. You ask in natural language, for example about an error message, and amber finds matching incidents and instructions.

Do employees only see TOPdesk content they are authorized for?

Yes. amber carries the permissions from TOPdesk over into the search index. Employees only find the incidents and knowledge items they are allowed to see there.

What does TOPdesk add to the amber Data Layer?

In the Data Layer, your service knowledge from TOPdesk sits alongside your other connected sources such as manuals, wikis or network drives. amber combines fixes from past incidents with technical documentation in a single answer.

Is connecting TOPdesk to amber GDPR-compliant?

amber is hosted in Europe and is GDPR-compliant. This lets you use incidents and knowledge items from TOPdesk with AI without compromising on data protection or hosting.

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AI integration

AI in TOPdesk

TOPdesk is service management software from Dutch vendor TOPdesk for IT, facility and HR services. With amber, you search incidents, operator actions and knowledge articles using AI and find solutions faster.

Practical AI use cases

Find solutions

Find proven fixes from past incidents and knowledge articles within seconds.

“How did we fix the VPN issue after the last update?”

Trace incidents

See an incident's history, operator actions and attachments at a glance.

“Summarize the history of the incident about the broken warehouse printer.”

Get how-to guides

Get instructions from the TOPdesk knowledge base right in the chat.

“How do I set up two-factor authentication on my work phone?”

Data source

A native connector links TOPdesk to the amber Data Layer and current AI models.

Connect TOPdesk with AI in 3 steps

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Connect TOPdesk in amber.
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Frequently asked questions

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AI in TOPdesk

Practical AI use cases

Find solutions

Trace incidents

Get how-to guides

Data source

Connect TOPdesk with AI in 3 steps

Frequently asked questions

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