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AI integration

AI in Pylon

Pylon is a support platform for B2B companies that brings customer requests from Slack, Teams, email and chat together. With amber, AI agents search and update issues, accounts, tasks and projects, in chat or in automations.

EU AI ActMade in EuropeISO 27001 certifiedGDPR compliant

Practical AI use cases

Handle issues

Search open issues, read their history and update status or assignee.

“Assign all open Acme issues to the Enterprise team.”

Prepare customer meetings

Summarize account details, open issues and survey results before a meeting.

“Summarize the account, open issues and NPS feedback for Acme.”

Set up onboarding

Create a customer project from a template and assign tasks with deadlines.

“Create an onboarding project for Acme from our standard template.”

Action

Through an MCP Server operated in Europe, you can work in Pylon directly with amber.

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AI in Pylon

Available actions via MCP

Read

Build filterbuild_filter
Builds a validated filter for issues, accounts, tasks and other objects.
Describe trigger actiondescribe_trigger_action
Shows which inputs a trigger action needs and when it can be used.
Describe trigger kickoffdescribe_trigger_kickoff
Shows which conditions and actions a trigger kickoff supports.
Get accountget_account
Retrieves full details of a customer account, such as owner, tags, fields and channels.
Get account filter fieldsget_account_filter_attributes
Lists the fields that accounts can be filtered by.

Write

Create accountcreate_account
Creates a new customer account, optionally with owner, domains, tags and fields.
Upload filecreate_attachment
Uploads a file of up to 5 MB to Pylon and returns its link.
Create issuecreate_issue
Creates a new issue for an account with a title and description.
Create milestonecreate_milestone
Creates a new milestone within a project.
Create projectcreate_project
Creates a project for an account, blank or from a template.
FAQ

Frequently asked questions

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